London Drugs initiates phased reopening of stores in Western Canada

London Drugs in Western Canada recently began the gradual reopening of stores after a six-day closure due to a cybersecurity incident that occurred last Sunday. The company works with each store to ensure it is fully operational and able to meet the needs of their customers. While not all systems are fully back online, London Drugs is committed to reopening to meet the healthcare and daily needs of its customers. Pharmacists are available at all store locations to support urgent care needs.

Clint Mahlman, president and chief operating officer of London Drugs, expressed gratitude for the patience and support of customers and suppliers as the company works to restore all services and systems to full operations following the cybersecurity incident. The only systems currently in use have been rigorously security tested and verified by third-party cybersecurity experts. London Drugs has stated that at this point in their investigation, no evidence has been found that any customer databases have been compromised, including those of pharmacy patients and LDExtras members. Canada Post locations in stores are also accessible to customers.

The closures affected more than 80 London Drugs locations in British Columbia, Alberta, Saskatchewan and Manitoba. While the company has not disclosed which stores will open when, they are making efforts to gradually reopen stores in a safe, secure and orderly manner to meet the needs of their customers. London Drugs continues to work with external cyber security experts to ensure all systems are brought online in a secure manner.

London Drugs emphasized the importance of meeting the urgent healthcare needs of their customers and are taking steps to ensure all services and systems in their stores are fully operational. The company remains committed to providing a secure environment for its customers and has taken measures to verify the security of the systems currently in use. Customers have access to Canada Post locations in stores and pharmacists are available to support urgent care needs at all store locations.

Overall, London Drugs is focused on gradually reopening stores in a safe manner to meet the healthcare and daily needs of their customers, while working with cybersecurity experts to ensure all systems are operating securely. The company is grateful for the patience and support of their customers and suppliers during this process and is committed to maintaining a high level of safety and security for their customers. Despite the challenges posed by the cyber security incident, London Drugs is taking steps to address the situation and gradually return to full operations.